FAQ

FAQ

I just placed an order, when will it ship?

Orders ship within 1-3 business days of your purchase. Once orders ship, you will receive a confirmation email containing your tracking number.  

Can I return my order?

We offer a 100% money back guarantee, only if the product is defective or damaged. You have 7 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, you will have to sent the item back to us in order to receive a refund. 

I entered the wrong shipping address, what do I do?

If you have misspelled or auto filled in an incorrect address, simply refer to your order confirmation email and confirm. Once you double check if the address given to us is wrong, kindly notify us via email at support@champringsusa.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission unless you return the package to us.

How long does shipping take?

Shipping times vary as we do ship from different fulfillment centers based on your location. The average shipping time for orders is 1-2 weeks. You can get shipment status updates on your order by clicking the link here.

I ordered 2 items, why did I only received one?

When you order multiple items at a time, they will be shipped separately from different distribution centers. You may receive one item before the next, so don't panic if you don't

But wait, my tracking number doesn't work. Are you guys a scam?

No, we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the USPS tracking site.

I have a question that wasn't answered, can you help?

We are here to help! Please send us an email via support@champringsusa.com and we will be happy to assist you.